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IT NOC / RMM Manager
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- Job DescriptionJob DescriptionAn IT NOC & RMM Manager is responsible for overseeing the operations of the network operations center (NOC) and ensuring that the network performance, availability, and security of remote monitoring and management (RMM) systems are maintained at optimal levels.
- The IT NOC Manager supervises the NOC staff in multiple time zones, coordinates with other IT teams and vendors, and manages the NOC tools and processes.
- ResponsibilitiesManage the day-to-day operations of the NOC, including scheduling, training, and mentoring the NOC staff.
- Develop and maintain automation scripts and tools using various technologies and frameworks, primarily around PowerShell and ConnectWise Automate.
- Implement and enforce the NOC policies and procedures, such as incident management, change management, and service level agreements.
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