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IT Infrastructure Service Delivery & Release Engineering Manager
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Full-time
- At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition
- This position plans, leads, coordinates, and directs all daily operational activities of these teams and provides direction and solutions that boost member experience by ensuring the smooth delivery of top-notch services that meet or exceed stakeholder demands and superior services to the end-user.
- You'll work with the Chief Technology Officer, members of the IT Senior Leadership Team, and other key technology and business decision-makers in identifying infrastructure cost optimization opportunities, ensure world-class infrastructure disaster recovery planning, and address future growth and potential for all aspects of the business.
- This position provides the strategy, leadership, and day-to-day management of staff of the change and release management team, capacity management team, and infrastructure technical project management, including disaster recovery and COB with ultimate responsibility ensuring that service delivery and service support processes are on track for the consistent delivery of a high level of member service in an effective and cost-efficient manner.
- Ensures the team is engaged in both the team and wider company strategy, goals, and purpose, through regular communication and meetings/events, driving a team communication strategy so messages are appropriately channeled, and employees are engaged positively and appropriately.
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