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It Helpdesk Analyst
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- This position will report directly to the IMT Manager.
- Provide timely and effective support for incoming queries and issues related to computer systems, software, and hardware via phone, email, in-person, and CyberZone ticketing management system.
- Address minor networking issues and manage digital signage, TVs, audio-visual equipment, and telecommunication devices.
- Strong understanding of computer hardware, software, and networking principles and familiarity with Microsoft Office, cloud services, server administration, and networking protocols (DNS, DHCP, TCP/IP)
- Cisco's Unified Communication and Cisco Unity, Atera Helpdesk / Remote Monitoring and Management, MFA and SSO, Office 365 Administration in the cloud, and with ID Badge System.
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