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IT Help Desk & User Support Technician
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Full-time
- Symphony AI, an enterprise artificial intelligence (AI) SaaS company that delivers significant benefits to customers in specific industries by transforming existing business processes and enabling new insights, innovation, revenue acceleration and cost optimization.
- We are seeking Desktop Support Specialists/IT Ops Administrator to oversee and maintain our computer hardware and software systems, resolve technical issues for users, and support computer software integration by diagnosing and troubleshooting common problems.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels
- Create and maintain documentation on general software usage and troubleshooting as well as documentation pertaining to warranties and instructional guides for computer hardware for use by other Desktop Support personnel
- 2-3 years’ experience in managing MacOS and Windows devices (technical troubleshooting, OS installs, application management)
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