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IT Help Desk Support II
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- Job Description The Tier 2 Desktop Technician provides world-class support and invigorating customer experiences.
- The Tier 2 Desktop Technician supports the IT Manager through helpdesk support at various levels but, primarily tier 1 and 2: support, working with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission driven organization.
- Ticket System Master) Follow up on un-resolved team member incidents for completion and close/merge these incidents.
- Create and deliver reports on help desk incidents, license assignment, Active/Disabled accounts, and metrics of interest.
- Update and maintain employee group memberships e.g., (O Groups, Distribution List Membership, Azure AD Single Sign on Groups, Microsoft Multifactor Authentication).
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