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IT Help Desk Associate
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- Job Summary: Global Service Desk Associate is responsible for providing level 2 support by responding to, evaluating, and prioritizing incoming IT support requests entered the IT service desk by internal end-users in a flexible, fast-paced, and growing, but very customer-focused environment.
- Troubleshoot to resolution Windows 11, macOS, Microsoft 365, and other internal application software issues as assigned
- Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Lenovo, Dell and Microsoft
- Remote user support with focus on North American locations (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, New York, Boston, Tampa, Toronto Metro, Calgary, Winnipeg, Saint-Laurent, Gatineau, etc.)
- Extensive knowledge of Windows 11, macOS, and Microsoft 365
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