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IT Customer Relationship Manager
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- Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
- Assigned specific Divisions or groups to act as a point of focus/resource for IT management, escalations, and coordination.
- Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
- Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
- Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
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