Dice

Notes: This is a short-term CONTRACT position w/ possible extension for right candidate and sits ON-SITE in NYC office.. SaaS Application support: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kandji. Crestron, AV head controller, AMX, mic, projector.. Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works).. 4 FTE sit in SF (including the IT Director), 1 sits out of Scottsdale (TEK contractor), and then 1 FTE sits in NY.

helpdesk support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today! Title: IT / AV Helpdesk Support Rate: $28-32/hr. Contract: 2 Month Contract (possible extension for the right candidate) Location: New York, New York, 10038-3835, United States Company Size: 1000+ Notes: This is a short-term CONTRACT position w/ possible extension for right candidate and sits ON-SITE in NYC office. Top Skills - Must Haves <ul><li>Okta</li><li> Gmail</li><li>MacOS</li><li>Jamf</li><li>Customer Service</li><li>Google Suite</li><li>Windows</li><li>Imaging</li><li>AV Engineering</li><li>Zoom</li><li>White Glove </li></ul>Top Skills' Details <ul><li> 1-3 years of Mac Desktop Support Troubleshooting</li><li> Have great customer service and white glove support skills- they need to be self-sufficient and quick to support urgent issues if things are down.</li><li> SaaS Application support: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kandji</li><li> G-suite experience</li><li> Fresh Service or another ticketing service</li><li> 5 days on-site</li><li> 2-month contract to support the team while their NY full time employee is on Paternity </li></ul>leave- very little possibility of extension Secondary Skills - Nice To Haves Mac Troubleshooting Desktop support SaaS Job Description 60% AV / 40% IT support Mostly smart hands in office being able to ping the rest of the NWIT team as needed (who sit on the West Coast) Supporting on-site and remote users Need to be able to be self-sufficient. AV Zoom rooms - 5 total, 1 all-hands space that's more complicated. Crestron, AV head controller, AMX, mic, projector. They need to have someone on-site for event support, monthly impromptus, who's comfortable with diagnosing phone issues - Ring DNA phone system. Confirm complaint and then have ring DNA tech support or sales team - app managers for that platform. Ethernet cabling IP address Network port 40-50 end users (sales folks) on site consistently, but at the most 80-100 remotely or on-site depending on if there are all-hands. Additional Skills & Qualifications Primarily Mac environment, some windows Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works). Fresh Service ticketing Employee Value Proposition (EVP) - Why you would want to work here Mostly sales focused environment, so mainly supporting AV biz, but a lot of folks remotely (remote first company)- busy office, so they'll support phones, the network, anything that happens with the computers out there. Foosball, snacks, coffee, water on-site Work Environment Very laid-back environment. Tech lounge is a very open office with space for people to relax while their devices are getting worked on. It is very inviting people come and hang out. 5 team members for 1,000 employees, so their current ratio of employees to techs is quite high. 4 FTE sit in SF (including the IT Director), 1 sits out of Scottsdale (TEK contractor), and then 1 FTE sits in NY. IT Manager sits out of Portland, OR 130 tickets/day Business Drivers/Customer Impact Company currently has 1000 employees and have a 30 ticket/day backlog they can't seem to adjust. Right now, they have 1:195 ratio supporting end users and Rob wants the team to run around 150-160. NW also is asking more of their team to hire contractors over FT, which is why it's a contract-extendable role. Why is the position open (provide details) FTE employee is going on pat leave and they need someone on site to assist users with their AV and IT support needs. External Communities Job Description Our client is looking for a mac desktop support candidate to come in and support their busy work environment. An ideal candidate needs to have experience with mac troubleshooting, communication, and white glove support skills. This position will be a 2-month contract. Interview Information 30-minute phone screen with the IT Manager who sits in Portland, then 1-2hr Zoom or onsite interview with team and the IT Director. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. IT/AV Helpdesk Support

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