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Internet Service Management Specialist
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Full-time
- Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
- Capture, package and disseminate findings across customer FAQs, sales partners scripting and training, knowledge portals, AI/ML chat support mechanisms and customer care.
- Drive generative AI strategy into customer care self-help tools to create world-class customer care self-help applications and tools and apps.
- Relentlessly advocate for customer experience and customer education with a strong focus on evolving self-help support for customers within web interfaces and the mobile App.
- Test to confirm and prove compatibility for various applications with Hughesnet and to add to “What Works with Hughesnet” for end user knowledge.
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