Toledo Museum of Art

And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.. The Visitor Services Team Lead oversees the Visitor Services Associates and serves as the Museum’s principal point of contact throughout the visitor experience including entrance, phones, ticketing, main gallery, and exhibition spaces.. This is a truly unique opportunity to be a part of the Visitor Services Team, collaborating with various departments across the Museum including Marketing, Development, Information Technology, and Protective Services.. TMA seeks to become the model art museum in the United States for its commitment to quality and its culture of belonging.. Maintains a clean and functional workspace including the Visitor Services back office and information desks located across the Museum campus.

team lead

Job Title: Interim Visitor Services Team Lead Department: Visitor Services Reports to: Visitor Services Manager FLSA Status: Non-exempt Job Status: Full-Time, Temporary Duration: Approximately 6 months with potential opportunity to extend Hourly Compensation: $14.44 - $16.41 Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus. And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge. Summary The Visitor Services Team Lead oversees the Visitor Services Associates and serves as the Museum’s principal point of contact throughout the visitor experience including entrance, phones, ticketing, main gallery, and exhibition spaces. This position works to continually raise the profile of the Museum as a visitor-centric organization within the community. This is a truly unique opportunity to be a part of the Visitor Services Team, collaborating with various departments across the Museum including Marketing, Development, Information Technology, and Protective Services. TMA seeks to become the model art museum in the United States for its commitment to quality and its culture of belonging. This vision and the ways in which it is operationalized are established in the Museum’s Strategic Plan as well as its integrated Belonging Plan’s goals address our organization’s effort at structural change to promote diversity, equity, access and inclusion. Our organization seeks employees, gallery artists, volunteers and interns who offer diverse perspectives. Key Accountabilities <ul><li>Oversees Visitor Services Team day-to-day.</li><li>Motivates the Visitor Services Team to reach sales and membership goals.</li><li>Positively engages with guests providing directions and information regarding the campus, locations of the permanent collections, special exhibitions, and amenities.</li><li>Actively promotes membership sales with visitation and assists with annual membership renewal campaigns and calls.</li><li>Uses a point-of-sale system for cash and credit transactions. Troubleshoots system errors. Trains staff on the system procedures.</li><li>Completes daily opening and closing procedures including register preparation and verification.</li><li>Uses computer and e-mail for internal and external customer communications.</li><li>Maintains a clean and functional workspace including the Visitor Services back office and information desks located across the Museum campus.</li><li>Maintains satisfactory scores on all Quality Assurance checks throughout campus, logging concerns in a timely manner.</li><li>Proactively identifies, troubleshoots, and de-escalates issues occurring in the galleries and across the Museum campus.</li><li>Works closely with Protective Services to ensure the safety of visitors and the collection; actively promotes the safety policies of the Museum.</li><li>Provides coordination and support assistance for special programming.</li><li>Performs other duties as assigned or required. </li></ul>INTERNAL INTERIIM ELIGIBILITY Minimum qualifications: Must be a TMA employee for a minimum of 6 months. Will emphasize demonstrated competence through influence, change leadership and observed skills with collaboration and agility within or on teams; demonstrated skills in working cross-functionally within the Museum (specific to role). Other attributes and demonstrated evidence of competency include: a commitment to self-development, initiative, positivity, trust, relationship-building, follow-through, patience, and persistence. Education And Experience <ul><li>High School Diploma or GED Equivalent required.</li><li>Minimum of 2 years’ experience in visitor service, hospitality, customer services, or sales required. </li><li>Strong point-of-sale system, transaction, and cash handling experience required.</li><li>Supervisory experience preferred. </li></ul>Specialized Knowledge, Competencies And Abilities <ul><li>Strong observation and awareness abilities, including noticing unusual circumstances and situations requiring attention.</li><li>Demonstrated problem-solving and decision-making skills.</li><li>Exceptional communication skills with the ability to facilitate positive dialogues with diverse audiences and build rapport with Museum visitation one-on-one, in groups, or via the phone.</li><li>Deep interest in and experience with engaging and interacting with a diverse visitation.</li><li>Knowledge or strong desire to engage with and learn about art and museum practices.</li><li>Ability to work flexible hours including evenings, weekends, and holidays. </li></ul>WORK ENVIRONMENT While performing the duties of this job the employee is regularly required to sit or stand for long periods of time at the Information Desk. The employee answers telephones, transfers phone calls, uses a computer system, sends out e-mail communications, runs a point-of-sale system, and handles cash/credit transactions. The noise level when performing the duties of this position is generally moderate but could be excessive depending on the number of visitors in the lobby at one time due to the echo factor. Benefits <ul><li>20 Days of Paid Time Off Annually</li><li>6 Paid Holidays Annually</li><li>2 Floating Holidays Annually</li><li>3 Paid Volunteer Days Annually</li><li>Birthday Paid Day Off</li><li>Medical, Dental, & Vision Insurance</li><li>403b Retirement Savings Plan</li><li>Short-Term Disability, Long-Term Disability, Term Life and AD&D Insurance Plans</li><li>Paid Parental Leave</li><li>Pet Insurance</li><li>Employee Assistance Plan</li><li>Museum Family Membership</li><li>Employee Discounts in the Museum Store, Café, Studio Art Classes, & More! </li></ul>The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at jobs@toledomuseum.org or (567)-666-0387.

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