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Intake Counselor
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$34,000 - $38,000 a year
Full-time
- Legendary community organizer Dorothy Richardson founded our organization, then known as Neighborhood Housing Services, to address the lack of safe and affordable housing on Pittsburgh’s Northside.
- The Intake Counselor serves as the first point of contact for all of NWWPA’s relationship management strategies.
- The Intake Counselor will work as a part of the Counseling and Education Team to provide strategic support to our customer flow and management system, answering phone and email inquiries, managing the customer intake process and counselor schedules, and providing data entry and billing support.
- The Intake Counselor will utilize Salesforce to assist in the maintenance and progression of customers through our customer flow model, modeling our relationship management best practices.
- Act as Lead Intake Counselor, having the widest availability for pre-scheduled appointments, maintaining the Setster calendar, and opening their availability as necessary
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