Faison Group

Bilingual- English & Spanish REQUIRED. We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients.. To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills.. Coordinate with COBRA administrator to ensure appropriate continuation coverage and billing. Help maintain Maxwell and Employee Navigator. Basic computer skills and knowledge of database software.

insurance customer service

Bilingual- English & Spanish REQUIRED. We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients. Someone who is self-motivated with an ability to manage multiple priorities and deadlines. In this role, you will be responsible for answering customer inquiries, dealing with the day-to-day activities of our client requests, and providing potential customers with detailed information about our products.To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills.Responsabilites Learning and understanding company insurance products. Answering calls and responding to customer inquiries with professional etiquette. First point of contact for employees with questions on benefits Accessing customer accounts and policy schedules. Enroll/terminate benefit coverage for new hires/terminations Coordinate with COBRA administrator to ensure appropriate continuation coverage and billing Work with carriers to ensure all information is complete and accurate (address missing information, enrollment/term information, etc.) Providing customers with detailed information about policies and products. Forward customers to sales agents when a policy needs to be initiated or upgraded. Problem-Solving Capabilities Managing and helping maintain our internal database. Help maintain Maxwell and Employee Navigator Requirements Spanish Bilingual Previous experience working as a customer service representative. In-depth knowledge of insurance products and policy schedules. Friendly and professional demeanor. Excellent communication and interpersonal skills. Basic computer skills and knowledge of database software. Proficient in MS Office (Word, Outlook, Excel) High-level typing skills. Ability to explain detailed policy concepts in a simple way. Education: High school or equivalent Experience: Customer service: 2 years, or Insurance: 1 year (Preferred) Preferred Qualifications Associate degree in related field, but experience and/or other training/licenses may be substituted for the education if applicable 3 years of prior customer service experience Schedule: Monday to Friday, Ability to commute/relocate: Fort Lauderdale, FL 33309Our work environment includes: On-the-job training Growth opportunities Casual work attire Job Type: Full-timePay: $40,000.00 - $50,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule Monday to Friday Language Spanish (Required) Ability To Relocate Fort Lauderdale, FL 33309: Relocate before starting work (Required) Work Location: In person Additional information:Remote Job: Fully in-personEmployment type: Full-time

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