Ohio Department of Developmental Disabilities

The Department of Developmental Disabilities (DODD) is a trauma informed care agency focused on implementing our core values and providing support to people with developmental disabilities.. Helpdesk support – network/server/SAN (storage) administration, business continuity, information security, telecommunications, and network connectivity where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; devises new approaches to problems encountered.. Performs client support for specific agency/enterprise systems for user account support, end user support/training, and application support.. Ohio Public Employees Retirement System. To request a reasonable accommodation due to disability, please contact ADA Coordinator Tamara Hairston at 614-466-2508 or by email at EEO-DiversityAffairs@dodd.ohio.gov.

infrastructure specialist

Accepting applications for Infrastructure Specialist 2 (On-Site) Who Are We? The Department of Developmental Disabilities (DODD) is a trauma informed care agency focused on implementing our core values and providing support to people with developmental disabilities. We oversee a statewide system of supportive services that focus on ensuring the health and safety, supporting access to community participation, and increasing opportunities for meaningful employment. To learn more about DODD click here. The Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business. What will you do? At DODD’S Assigned Developmental Centers And/or Offices <ul><li>Answer questions from end users.</li><li>Offers technical solutions and assistance to meet the business needs of customers.</li><li>Presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation. </li><li>Offers assistance with producing various reports for the center/offices.</li><li>Independently installs, maintains, configures, upgrades and/or administers hardware (e.g., PCs, laptops, printers) and/or software (e.g., MS Office Professional). </li><li>Helpdesk support – network/server/SAN (storage) administration, business continuity, information security, telecommunications, and network connectivity where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; devises new approaches to problems encountered.</li><li>Diagnoses, analyzes, and resolves issues for customer(s) across assigned multiple technology domains. </li><li>Creates, organizes, files, and maintains ITS documentation.</li><li>Grant access, maintain user accounts, troubleshoot problems, and upgrade software. </li><li>Reviews and monitors enterprise security systems (e.g., network stability); takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g., anti-virus, spam). </li><li>Provides input and suggestions to supervisor/management relative to scope of duties.</li><li>Performs client support for specific agency/enterprise systems for user account support, end user support/training, and application support.</li><li>Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment). </li><li>Changes telephone system (moves/adds/changes) updates speed dial and assists to pull reports. </li><li>Support DC payroll department with Kronos time clock hardware configuration. </li><li>Configure wireless devices to connect and operate on the network (e.g., laptops, smart phones etc.) </li></ul>What’s In It For You At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage <ul><li>Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans. </li></ul>Dental, Vision and Basic Life Insurance <ul><li>Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation. </li></ul>Time Away From Work and Work/Life Balance <ul><li>Paid time off, including vacation, personal, and sick leave </li><li>11 paid holidays per year</li><li>Childbirth/Adoption leave </li></ul>Employee Development Funds <ul><li>The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee. </li></ul>Ohio Public Employees Retirement System <ul><li>OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information. </li></ul>Deferred Compensation <ul><li>The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information. </li></ul>Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to disability, please contact ADA Coordinator Tamara Hairston at 614-466-2508 or by email at EEO-DiversityAffairs@dodd.ohio.gov. 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. <ul><li>Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.</li><li>Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.</li><li>Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question. </li></ul>Job Skills: Information Technology Technical Skills: System Administration, Technical Documentation Professional Skills: Problem Solving, Responsiveness, Customer Focus, Developing Others Primary Location United States of America-OHIO-Franklin County-Columbus Work Locations James A Rhodes Office Tower 12 Organization Developmental Disabilities - Central Office Classified Indicator Classified Bargaining Unit / Exempt Bargaining Unit Schedule Full-time Work Hours 8:00 AM - 5:00 PM Compensation $33.63 per hour Unposting Date Apr 15, 2024, 10:59:00 PM Primary Job Skill Information Technology Technical Skills System Administration, Technical Documentation Professional Skills Customer Focus, Developing Others, Problem Solving, Responsiveness Primary Technology Desktop Support Agency Contact Name Ohio Department of Developmental Disabilities/Division of Human Resources Agency Contact Information (614) 466-2508

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