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Information Technology Support Technician
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- The IT Support Services Technician is responsible for the day-to-day customer service support and troubleshooting technical issues for Universal’s user community.
- This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users' needs.
- Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary.
- Accurately document, and update user requests using the IT ticketing system.
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