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Information Technology Support Technician
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- Summary: Technical support and assistance to internal employees using computer hardware, standard desktop applications and software applications.
- Help Desk functions including troubleshooting of workstation issues and configuration of new workstations.
- Knowledge & Experience Exceptional knowledge of computer hardware and desktop operating systems including Windows 10 and 11.
- Experience working with desktop imaging solutions and software distribution tools such as SCCM. Knowledge of desktop virtualization and application virtualization.
- knowledge of a wide range of desktop applications and security solutions, including Microsoft Office, Project, Visio, AutoDesk, Adobe, License Managers, Development Tools, Office 365, SharePoint, etc.
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