Hotel Bennett

Hotel Bennett is currently seeking a Full Time In-Room Dining Food and Beverage Supervisor.. Ensure that all room service duties are executed as per the established In-Room Dining service operational standards.. Good knowledge of different type of tray and trolley set-ups. Ensure In-Room Dining equipment is continually functional, reporting any problems/needs to the In-Room Dining Manager. Knowledge of all menu items, prices and general service procedures.

beverage supervisor

POSITION OBJECTIVE Hotel Bennett is currently seeking a Full Time In-Room Dining Food and Beverage Supervisor. The primary responsibility is to ensure the friendly and efficient service of food and beverage offerings are extended to all guests requesting room service. Responsible for completing settlement and payment procedures accurately. Responsible to supervise and oversee the performance of all room service staff, to include training for new-hires. Ensure that all room service duties are executed as per the established In-Room Dining service operational standards. Essential Job Functions <ul><li>Have a complete knowledge of all food and beverage menu items available</li><li>Maintain thorough knowledge of the hotel and room layouts</li><li>Have knowledge of wine and wine pairings</li><li>Schedule and train room service staff</li><li>Complete payroll</li><li>Check storage areas for proper supplies, organization, and cleanliness</li><li>Inspect, plan and ensure that all materials and equipment are in complete readiness for service</li><li>Read and retain all pertinent information regarding daily promotions, food and beverage specials</li><li>Aware of all amenities to ensure set-up and delivery time complies with standards</li><li>Follow standard telephone etiquette while speaking to guest over phone</li><li>Take room service orders by telephone</li><li>Coordinate all guest orders in advance to avoid any partial deliveries to guest rooms</li><li>Collect orders from the kitchen, ensure they have been prepared and presented correctly</li><li>Ensure Prompt and efficient delivery of food and beverage to the guest rooms</li><li>Ensure that hot food is maintained and delivered hot and all cold items are delivered cold</li><li>Serve drinks efficiently in the proper glass with the proper garnish</li><li>Good knowledge of different type of tray and trolley set-ups</li><li>Trays and Carts are removed from the hotel hallways and elevator bays at all times</li><li>Must be able to anticipate guest or operational needs</li><li>Ensure In-Room Dining equipment is continually functional, reporting any problems/needs to the In-Room Dining Manager</li><li>Maintain regular attendance in compliance with Hotel Bennett standards.</li><li>Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag at all times</li><li>Implement systems that increase communication and efficiency of the department</li><li>Ensure financial success by adhering to the P&L</li><li>Conduct interviews and hiring for the department, and on board new team members using 30-60-90 day reviews and onboarding packets </li></ul>Education/Experience <ul><li>High school diploma or general education degree. </li><li>Experience in a quality driven leadership position is preferred but not required. </li></ul>Requirements <ul><li>Strong customer service orientation and skills. </li><li>Must be able to speak, read, write and understand English. </li><li>Must be able to read and write to facilitate the communication process. </li><li>Requires good communication skills, both verbal and written. </li><li>Knowledge of all menu items, prices and general service procedures. </li><li>Must possess basic computational ability. </li></ul>PHYSICAL DEMANDS <ul><li>Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. </li><li>Must be able to change activity frequently and cope with interruptions </li><li>May be required to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; to deal with problems involving several concrete variables in standardized situations </li></ul>Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

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