Delaney Computer Services, Inc

Delaney Computer Services seeks a highly motivated IT nerd who's customer-oriented and driven by solving and completing IT tasks for a Level I Desktop and Field IT Support Specialist to provide technical assistance to our clients in a Managed Service Provider (MSP) environment.. Troubleshooting of low-voltage cabling and network devices such as wireless access points, switches, and IOT devices. Experience with Windows operating systems and hardware support. Experience working in a Managed Service Provider environment. Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free

it support specialist

Delaney Computer Services seeks a highly motivated IT nerd who's customer-oriented and driven by solving and completing IT tasks for a Level I Desktop and Field IT Support Specialist to provide technical assistance to our clients in a Managed Service Provider (MSP) environment. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware. Responsibilities: <ul><li>Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues</li><li>Occasional travel to client sites to maintain and troubleshoot network, servers, and desktops</li><li>Troubleshooting of low-voltage cabling and network devices such as wireless access points, switches, and IOT devices</li><li>Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive</li><li>Install, configure, and provide ongoing maintenance for clients' desktop computer hardware, software, and network devices</li><li>Collaborate with other members of the IT team to resolve complex technical issues</li><li>Monitor and maintain client systems to ensure security and performance</li><li>Create and maintain technical documentation related to client hardware, software, and network configurations</li><li>Continuously improve technical knowledge and skills through self-learning and professional development opportunities </li></ul>Preferred qualifications: <ul><li>Microsoft certification (e.g., Microsoft 365 Fundamentals).MS100 or MS900</li><li>Working understanding of basic cybersecurity principals</li><li>Experience with Active Directory, Azure Active Directory, and Group Policy</li><li>Knowledge of Microsoft Powershell Scripting</li><li>Knowledge of networking principles and protocols</li><li>Knowledge of physical low-voltage cabling principals </li><li>Familiarity with professional services automation (PSA) software </li></ul>Requirements <ul><li>A proven PASSION for technology - Looking for true IT nerds</li><li>Associate's degree in a computer-related field or equivalent work experience</li><li>Basic understanding of Microsoft 365 applications, including Outlook, Teams, and OneDrive</li><li>Experience with Windows operating systems and hardware support</li><li>Experience working in a Managed Service Provider environment</li><li>Excellent written and verbal communication skills</li><li>Clean driving record</li><li>Customer-focused attitude and ability to work in a team environment</li><li>Strong problem-solving and analytical skills </li></ul>Benefits <ul><li>401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement</li><li>Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones</li><li>Blue Cross Blue Shield Health Insurance coverage</li><li>Dental and Vision plan</li><li>Optional Supplemental Insurance Plans, including Life Insurance</li><li>Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free</li></ul>

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