ADP is hiring an Implementation Team Lead- Upmarket (Retirement Services).. Assist client with prior recordkeeper notification and obtaining a liquidation date.. Key Client Account Manager: Key contact for clients during implementation from point of sale through the transition to Client Services.. Consulting with client on non-standard issues Delivers ADP Mid-Market Prototype Adoption Agreement and reviews elections with client from both a regulatory and ADP Retirement Services administration perspective to ensure plan setup meets client expectations and confirms to the prototype's product specifications and system constraints.. Assist with research and discussions with clients on escalated issuesEffectively leads a team of Implementation Project Managers aligning with the strategic direction of the Retirement Services Business Unit. Provides training to newer associates and monitors their progress on an ongoing basis.

implementation team lead

Position DescriptionUnlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. ADP is hiring an Implementation Team Lead- Upmarket (Retirement Services). In this position, you'll leverage your project management and leadership expertise to assist the Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. The incumbent will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale through the transition to on-going Client Services.  The Team Leader will also be responsible for overseeing and leading a team of Implementation Project Managers using ADP's Leadership Expectations (Market, Business, and People Leadership). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. ESSENTIAL DUTIES & RESPONSIBILITIES:Project manages work of several internal departments, client, financial advisors and client's prior recordkeeper to ensure a successful implementation and is the subject matter expert for all functional areas through ADP for the conversion. Perform welcome calls and explain the implementation process to clients, ensuring the client understands actions they need to take in order to ensure successful implementation, and identify/introduce other team members who will interact directly with the client.Assist client with prior recordkeeper notification and obtaining a liquidation date.Provide the client with a block-out notice and explain the legal responsibilities for providing the notice to their plan participants in a timely manner.Manage the transfer of plan assets and participant records by communicating directly with client's current providers and internal ADP departments.Establish Payroll Input call to review with client how to enter payroll deductions and compliance coding.Work with client, prior recordkeepers and internal ADP parties on missing information needed to complete conversion to ADP RS.Responsible for preparation and distribution of all applicable client conversion communication.Responsible for documentation based on department standards and coordination of seamless transition to Client Services. Key Client Account Manager: Key contact for clients during implementation from point of sale through the transition to Client Services.Monitors and communicates conversion status on a regular basis with client, sales and financial advisors.Drawing from 401(k) experience, product and legislative knowledge evaluates, assesses and recommends solutions to question/issues surfaced from client, and internal departments regarding the implementation.Consulting with client on non-standard issues Delivers ADP Mid-Market Prototype Adoption Agreement and reviews elections with client from both a regulatory and ADP Retirement Services administration perspective to ensure plan setup meets client expectations and confirms to the prototype's product specifications and system constraints.Work with the client and internal ADP groups on exception related processes requested by clients. This may include adding investment with restrictions, transfer in-kind, setup of brokerage accounts, special blackout notifications, special processes needed to be supported by Client Services and Operations, etc.Responsible for review of conversion data and records prior to plan being moved to production go-live. Communicates with client for appropriate conversion data approvals. Complexities may include review and communication of service calculations, combination of multiple loans into small number of loans, mapping of investment elections and deferral percent's, etc.Participate on Team ProjectsResearch Issues and share findings with other team membersMentor and train new associates. Assist with research and discussions with clients on escalated issuesEffectively leads a team of Implementation Project Managers aligning with the strategic direction of the Retirement Services Business Unit. Provides training to newer associates and monitors their progress on an ongoing basis. Works with existing associates on a consistent basis by providing constructive feedback for continuous improvementIdentifies when there are training issues/needs among the team and helps bring resolution to these itemsWorks closely with management on team planning and department goals while keeping management aware of trends within the departmentAssists with team capacity planning and resource utilizationEffectively handles escalations, works closely with critical clients, and reports back to management on progressCoordinates and works on project assignments ensuring the proper follow through occurs; keeps management aware of key initiativesFacilitates team meetings and assists with topics covered. QUALIFICATIONS REQUIRED: 5 to 8 years of directly related experience.3-5 years in a senior service role or equivalent experience in-depth knowledge of the daily operations of department and experience leading others.Ability to consistently deliver quality service when dealing with multiple high priority issues.Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.Ability to recognize basic procedural issues as they arise and escalate to the appropriate level.Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.Ability to work and thrive in a team environment, focused on achieving results.Ability to maintain cooperative working relationships with all levels of management.Ability to assess team members' performance and provide motivational support. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiencescould include: Experience noted above ORMilitary experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

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