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Implementation Solution Consultant
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- The Implementation Solution Consultant is a Services role within the Customer Success (CS) function at Quadient, providing the foundation for new clients transferred from Sales into CS, to go through their implementation journey to be trained on how to use, integrate, configure, adopt and launch the AR platform.
- Create the required cadence to advise, train, engage and recommend to the client stakeholders/users the best possible outcome(s) to help with their Product adoption and usage
- Support the Client (Business and IT) in AR data integration discussions, and resolve data reconciliation/discrepancies (post data integration into YayPay), depending on the issue(s) discovered
- Interact with YayPay’s target Payment Processor Partners to help our clients configure the platform, then train and support the testing of payments attempted through the platform integrated with the designated Processor, which may include an integration to the client’s ERP/Business System also
- Introduce and Hand clients over to the next set of responsible parties such as Quadient's Customer Success Manager, Account Manager, and Support Teams
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