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ICR Task Lead
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- Description:§The Task Lead shall act as the central point of contact with CMS for all ICR-specific issues.
- The ICR Task Lead shall be responsible for implementing changes to the ICR as well as a resource for any trouble issues.
- The ICR task lead will have detailed knowledge of the CMS contact center environment, CMS’ business requirements and beneficiary demographics as well as ICR industry standards and emerging technologies.
- The ICR Task Lead will understand how CMS uses CTI and how the ICR works with the SIVR. §The ICR Task Lead will also be involved in quality review and continuing improvement of the ICR. Requirements: - 5 years experience with intelligent call routing Location Linthicum , MD Minimum Experience (yrs): 5 Required Education: Not Specified
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