Kforce Inc

IAM Analyst will provide front line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. As an IAM Analyst, you will provide exceptional customer service in person, via phone and email as necessary. Resolve help desk issues including troubleshooting hardware and software issues. The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.

analyst

Responsibilities Kforce has a client that is seeking an IAM Analyst in Chicago, IL. Duties Include: <ul><li> IAM Analyst will provide front line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals</li><li> Responsible for responding to, documenting, and resolving service tickets in a timely manner according to provided SLA's</li><li> Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention</li><li> Support multiple platforms including desktops, laptop, mobile devices, and videoconferencing equipment</li><li> As an IAM Analyst, you will provide exceptional customer service in person, via phone and email as necessary</li><li> Resolve help desk issues including troubleshooting hardware and software issues </li></ul>Requirements Top 5 skill sets: <ul><li> Active Directory</li><li> PowerShell</li><li> MS Office</li><li> Exchange</li><li> Good verbal and written skills and professional work ethic at all times </li></ul>The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Salary: $25 - $28 per hour

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