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HVAC TB Cust Resource Coord
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- Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service.
- Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
- Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
- Coordinates labor scheduling to align technician to the appropriate customer and service need.
- Assist with monitoring of time and expense reporting submission
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