Brightside Holdings LLC

We're Brightside, a feel-good company from the Founders of Drybar.. Brightside brings the benefits of infrared sauna and yoga together into one healing and day-changing experience that leaves our team and our guests feeling good.. You know all the feel-good amazingness you experience at Drybar?. You are passionate about all things health and wellness and wholeheartedly believe in the benefits of infrared & yoga. You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Brightside

front desk representative

ABOUT US We're Brightside, a feel-good company from the Founders of Drybar. We're looking for thoughtful, kind, and energetic hosts to launch our Culver City Flagship location and inspire our guests to feel lighter and brighter! Brightside brings the benefits of infrared sauna and yoga together into one healing and day-changing experience that leaves our team and our guests feeling good. It has been our deepest wish to create a yoga concept that is consistent, genuinely uplifting, inspiring and filled with heart & soul. You know all the feel-good amazingness you experience at Drybar? - You'll find it here too. THE FEEL-GOOD REVOLUTION We provide more than just yoga and saunas. We help our guests feel lighter and brighter the minute they walk in the door. So they can be better mothers, fathers, partners, bosses, friends, coworkers, neighbors, and friends. We make the world a better place, one good feeling at a time. Interested in joining this feel-good revolution? Apply today BENEFITS & PERKS A revolutionary, feel-good culture Competitive wage and flexible schedule Flexible part-time and full-time positions Health benefits and 1-week paid vacation for our full-time team members Paid sick leave W-2 employee status (we take care of everything for you) Discount on Brightside apparel & retail items Free unlimited Brightside yoga 1 free sauna session per month ABOUT YOU You are experienced in managing front of house operations for high-volume retail service businesses, technically proficient and acutely aware of your surroundings. You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors. Words that describe you include: customer service obsessed, servant-leader, energetic, technically proficient and detail-oriented. You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills. Beyond ensuring an amazing experience, you are eager to join a guest-first brand You are passionate about all things health and wellness and wholeheartedly believe in the benefits of infrared & yoga You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Brightside ROLE RESPONSIBILITIES Create BRIGHT moments as often and regularly as you can for all guests and team members Check-in and greet guests with a warm and friendly welcome Provide over-the-top, exceptional guest service Ensure studio is maintained to Brightside standards at all times Maintain product knowledge for all studio retail operations Provide instructor support as needed to ensure a successful class experience Report all unsatisfactory guest experiences to the GM Resolve guest service issues in studio Assist guests with purchasing items from our retail boutique or add-ons for their class or sauna session EXPERIENCE REQUIREMENTS 2-3 years in retail, preferably technology or front-desk, service-related experience Passionate about health and wellness Excellent problem solving and troubleshooting skills Strong communication and multi-tasking skills Experience with Mariana Tek & Zendesk preferred Are a go-getter with a can-do attitude and plenty of positivity to spare Love interacting with guests and proving an incredible client experience Have a no task is too small attitude

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