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Homeowners Assistance Customer Care Specialist - 9
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- GENERAL FUNCTION: Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure, in an attempt to provide the borrower with currentaccountstatusand information regarding their Loss Mitigation application.
- The specialist works to minimize customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts.
- Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable.
- Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower.
- Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale.
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