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Helpdesk Technician
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- The Helpdesk Technician will provide support services in IT security and business technologies, in connection with the Strategic Systems Programs (SSP) Strategic Weapons Facility Atlantic (SWFLANT) Support Services effort.
- The IT architecture includes both classified and unclassified networks (approximately 50 Windows-based physical and virtual servers) containing approximately one thousand (1000) Windows-based Personal Computers (PCs) and approximately fifteen hundred (1500) user accounts spread throughout Naval Submarine Base, Kings Bay in areas with varying degrees of entry/access control.
- Provide Help Desk functions, including providing 1st level/ad hoc assistance for problem resolution/questions and triage and referral and tracking of 2nd and 3rd level problems.
- Assist with the creation of a web-based newsletter for monthly Contracts Data Requirements List (CDRL.)
- Provide support for Video Teleconference (VTC) sessions.
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