Akkodis

Akkodis is seeking a Help Desk Tier 1 Specialist in Omaha, NE to help provide support and resolve end user issues deskside and remotely.. Perform hardware and software installation using established network imaging technology.. Assist in performing network server backups.. Develop and maintain desktop and network support documentation and operating procedures.. Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan.

help desk

**** this role is on site in Omaha, NE****this role is contract to hireAkkodis is seeking a Help Desk Tier 1 Specialist in Omaha, NE to help provide support and resolve end user issues deskside and remotely. If you are looking for an opportunity to work for an established company with market recognition this is the position for you!What we provide: <ul><li>A challenging, safe and rewarding work environment </li><li>No night or weekend shifts </li><li>Excellent work life balance </li><li>Affordable, high-quality apartments for employees </li><li>Market competitive pay </li><li>Comprehensive and inclusive benefits </li><li>Great team environment </li><li>On and off campus career development opportunities </li></ul>Summary of Responsibilities:Responsible for the installation, maintenance, and support of the desktop and software environment. Acts as the first point of contact for users reporting technical issues. Responsible for performing other desktop and network duties as assigned by management. Essential Duties and Functions: <ol><li>Provide first response technical support for end user, connectivity, and service issues. </li><li>Logically troubleshoot, research, and implement solutions for computer and network problems. </li><li>Identify technical issues and escalate to appropriate resources. May diagnose, research, and resolve some problems in a timely manner. </li><li>Perform hardware and software installation using established network imaging technology. </li><li>Assist in performing network server backups. </li><li>Develop and maintain desktop and network support documentation and operating procedures. </li><li>Complete troubleshooting on printer devices and print server problems. </li><li>Maintain inventory of desktop and network hardware and software. </li><li>Complete documentation for recording all issues and problems, tracking updates, and monitoring trends of problems to address larger issues. </li><li>Validate resolution of problems with end customers. </li><li>Maintain all information in a confidential manner. </li><li>Performs all other duties as assigned by management. </li></ol>Position Requirements include: <ul><li>An associate degree in information technology, computer science or related discipline or one year of related work experience can substitute. </li><li>One to two years of experience in supporting a desktop and network environment. </li><li>Ability and desire to improve technical knowledge and skills. </li></ul>Technical Competencies: <ul><li>Ability to identify and resolve simple to moderately complex problems. </li><li>Ability to work independently to logically troubleshoot computer issues. </li><li>Demonstrated customer service skills and the ability to work under pressure. </li><li>Business skills and ability to learn business operations. </li><li>Good listening skills and ability to respond professionally to end users experiencing technical issues. </li><li>Strong oral and written communication skills. </li><li>Detail oriented with excellent organizational and multi-tasking skills. </li><li>Ability to work effectively and professionally with other members of IT to support application implementations, test events, upgrades, and in troubleshooting activities. </li><li>Ability to install, upgrade, and troubleshoot hardware and software issues in a prompt, courteous and organized manner. </li><li>Ability to create and maintain detailed documentation as programs and systems are developed and modified. </li><li>Ability to work well under pressure. </li></ul>We are actively reviewing all incoming resumes. To be considered, you must apply now! Thanks for partnering with Akkodis.Equal Opportunity Employer/Veterans/Disabled:Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policyThe Company will consider qualified applicants with arrest and conviction records.

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