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Help Desk Technician (Tier 1)
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Full-time
- Solerity, Inc. is seeking a Help Desk Technician to support FEMA Grants Program Directorate (GPD) Program Management Office (PMO) and to be a single point-of-contact service desk for all end user IT- related incidents and service requests.
- Respond to Tier 1 and 2 help desk inquiries to external and internal users via phone, email, chat, screenshare, or other form of communication for the FEMA Go Grants Management System.
- Troubleshoot, and resolve FEMA GO production support issues.
- Triage issues and forward notification if system is not functioning.
- Interact with other FEMA helpdesks.
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