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Help Desk Technician Tier 1
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Full-time
- Provide After-hours emergency phone support
- Provide Level 1 Telephone/Email Support for Retail Locations
- Answer & record phone calls, email messages, and voicemail messages presented to the Help Desk.
- Resolve every problem possible by providing training or technical assistance to caller utilizing documentation, online knowledge bases, on-site training (when possible), or other technical support channels.
- Invoke escalation procedures to appropriate support contact in a timely manner.
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