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Help Desk Technician
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- Provides professional customer service along with a wide range of technical support and troubleshooting for Internet connectivity and Cobalt TV support.
- The technician will work with customers on Fiber, DSL, and Wireless Internet; Managed Wi-Fi; modems, routers, PCs; business and home networking, and other activities pertaining to installing and maintaining Hamilton services.
- Will handle new customer orders and service requests regarding Internet, Telephone, and Cobalt TV services.
- Professionally answers inbound calls for Business Office, Internet, Cobalt TV and Telephone service.
- Troubleshoots and handles help desk phone calls for Internet-connectivity issues and questions about hardware and software use to diagnose or repair systems.
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