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Help Desk Specialist - Junior
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Full-time
- Obsidian Solutions Group (OSG) is seeking a Junior-Level Help Desk Specialist to provide customer focused technical support.
- The candidate will assess and prioritize computer support problems, perform basic troubleshooting, and work within the helpdesk team, coordinate with the Tier II support team, the Enterprise Service Desk, or other external agencies to implement solutions to problems.
- Provide Tier I support for customer trouble tickets.
- Receive and coordinate resolution to end user support requests.
- Assist users in operating Audio/Visual equipment and Video Teleconference systems.
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