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Help Desk Specialist II with Security Clearance
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Full-time
- We are currently seeking a talented and motivated Help Desk Specialist II for a Full-Time position.
- Provide infrastructure monitoring and critical events management support for MEMC. Proactively identify and escalate issues within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting this function must have a strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools.
- Support WMATA's PC Refresh Program.
- The program includes but not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed
- Provide special services that include on-site moves, Endpoint hardware setup and support, and projector support and installation, site and station manager kiosk support
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