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Help Desk Specialist
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- Metas is a professional services firm that offers technical assistance and consultation to the federal government in the areas of public health capacity building and information technology ideation and implementation.
- Metas Solutions has an opening for an experienced Help Desk Specialist to support a program initiative to establish modernized public health (PH) data ecosystem, including efforts to modernize infrastructure and system needs to help federal, state, tribal, local, and territorial (STLT).
- Maintain a knowledge base; add notes about tickets/issue resolution in Confluence, Jira help desk, or support system.
- Experience with supporting Azure/Amazon Web Services (AWS) cloud.
- Experience utilizing databases such as Microsoft Access or SQL to manage outstanding tickets as well as expertise using ticket management systems such as ServiceNow.
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