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Help Desk Specialist
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- The Help Desk Specialist works closely with other members of the Technology Department to support and implement technology for students and staff throughout Marquette-Alger RESA. In addition, a primary focus for the Help Desk Specialist is on asset management relating to staff devices, computer troubleshooting and repair, conference room audio-visual support, and other technology-related hardware.
- Experience with utilizing MDM (Mobile Device Management) solutions with various devices
- Provide help desk support for Agency staff/students in person, remotely, and/or over the phone
- Install, configure and maintain a variety of computer and instructional technology including, but not limited to: Computers, Mobile Devices, Printers, Projectors, interactive panels, and audio-visual equipment
- Responsible for Mobile Device Management (MDM) including, but not limited to, Mosyle, Filewave, and Apple School Manager
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