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Help Desk Operator
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Full-time
- Overview: This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance.
- Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing.
- Accurately log issues to the appropriate system, i.e. ServiceNow for Help Desk requests and Maintenance requests.
- Creates work orders from both Maintenance Technicians and Store submitted requests.
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Updated 29 days agoSimilar Job
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