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Help Desk Manager
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Full-time
- Credence is building a team for upcoming work to support our federal client's long standing program and seeking Help desk Manager who will be responsible for providing supervision and direction to staff who are responsible supporting the user community with e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
- Actively contributes to RPC IT operations and planning, serving as an advocate for the needs and expectations of the customer.
- Regularly creates and presents reports to the RPC leadership team, identifying IT customer service issues, and suggesting improvements to IT service management processes and tools.
- Responsible for configuring the ServiceNow ITSM tool to align with business practices, customer feedback, and need for efficiency and adherence to Service Level Agreements.
- Maintains a strong working relationship with Department of State/IRM to ensure configuration changes, enhancements, and fixed to the ServiceNow ITSM tool.
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