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Help Desk Intern
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Intern
- The Intern would have an opportunity to work with Management Information Services Team to ensure a high quality of support to ATA’s user community around Computer systems and peripherals, Telephony, Network Infrastructure, and Audio Visual Systems.
- client systems (IP telephony, computers, printers), 2.
- IP based Audio Visual systems
- Helps provide support for the MIS Call Center/Helpdesk including receiving phone calls, and opening and routing Call Center tickets in WebHelpDesk, thereby ensuring that user concerns are addressed in a timely manner.
- Work with different software systems to help manage workstations and other devices such as Citrix Director, Broadcom Telephone management, MS Active Directory.,
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