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Help Desk Coordinator
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- Service Desk/Support Administrator - Service Desk Coordinator
- The Service Desk/Support Administrator will provide immediate assistance (in-person, by phone or email) to users, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems.
- The Service Desk/Support Administrator must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.
- Manages the IT Service Desk ticketing and knowledgebase system, utilizing the system to record, assign, track, close, and analyze all IT Service Desk requests
- Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate
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