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Help Desk Analyst II with Security Clearance
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Full-time
- Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission.
- DoD IAM Level I Certification (CAP, CND, Cloud+, GSLC, Security+ CE, HCISPP).
- ITILv4 (desired) Shift Schedule: 10am - 6pm Mon-Fri SUMMARY The Help Desk Analyst provides support to internal and external customers regarding computer systems, software and hardware issues.
- Candidate will be required to provide help desk support via phone, web-interface, email and in-person communication to assist in the management of the life cycle of incidents, problems, and service requests including fulfillment, verification, and closure.
- Document, assess, track, resolve, and fulfill Service Desk incidents, problems, events, and requests in accordance with the documented Incident Management and Problem Management processes.
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