Zachary Piper Solutions

Zachary Piper Solutions is currently seeking entry to mid level Help Desk Analysts to support the Virginia Customer on a Full Time engagement sitting out of Redmond, WA. Must have active Full Scope Polygraph to be considered for this role.. Basic understanding of Windows/Linux Operating systems. Experience with Active Directory and basic IT troubleshooting. Escalating issues when necessarily to sys admins and cyber team. Help Desk Analyst, Help Desk Technician, Desktop Support Specialist, Desktop Support Technician, IT Support, IT Support Analyst, IT Support Technician, IT Technician, Help Desk, troubleshooting, windows, linux, OS, AD, active directory, group policy, migration, A+, Security+, remedy, servicenow, CompTIA, health, vision, dental, 401K

help desk analyst

Zachary Piper Solutions is currently seeking entry to mid level Help Desk Analysts to support the Virginia Customer on a Full Time engagement sitting out of Redmond, WA. Must have active Full Scope Polygraph to be considered for this role.
Qualifications for the Help Desk Analyst include:
Basic understanding of Windows/Linux Operating systems
Experience with Active Directory and basic IT troubleshooting
A+ or Security+ certification highly desired
Strong communication skills and attentiveness to detail
Active FSP clearance required
Responsibilities for the Help Desk Analyst include:
Responding to tickets for basic IT troubleshooting issues
Managing accounts and access
Escalating issues when necessarily to sys admins and cyber team
Ensure that customer needs are met
Compensation for the Help Desk Analyst includes:
70-110K salary based on experience
Health care, vision, dental, 401K, and PTO/holidays annually
Keywords:
Help Desk Analyst, Help Desk Technician, Desktop Support Specialist, Desktop Support Technician, IT Support, IT Support Analyst, IT Support Technician, IT Technician, Help Desk, troubleshooting, windows, linux, OS, AD, active directory, group policy, migration, A+, Security+, remedy, servicenow, CompTIA, health, vision, dental, 401K
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