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Help Desk Agent - US REMOTE
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$24 - $26 an hour
Full-time
Remote
- High quality customer support may be provided on-site, remotely over the phone, or via email.
- They will also be responsible for administrative level tasks such as IMAC, on-boarding\off-boarding, installing\uninstalling, virus removal, advanced network troubleshooting, working with 3rd party vendors, advanced Windows\application support, and advanced knowledge in hardware support.
- To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.
- At least 2 years of previous help desk support experience.
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IPaddresses, LAN\WAN\Router\Firewall architecture and configuration, VPN software, and supporting remote users.
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