Upvote
Downvote
Health Services Coordinator
Share Job
- Suggest Revision
Full-time
- This position facilitates access to Central Health's direct practice of medicine by answering inbound calls and scheduling appointments and/or in-clinic procedures.
- The Health Services Coordinator provides general education regarding healthcare services and other related services available to MAP & MAP Basic members, and supports patients with troubleshooting issues with patient portal access, processing payments over the phone, and performing administrative tasks.
- An estimated 20% of staff time is dedicated to off-phone activities, which may include administrative duties such as scanning and organizing electronic documents, delegating and organizing electronic fax records, preparing mail correspondence to patients, and supporting data entry for pre-registration activities.
- Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments using multiline phones and performing data entry into the EHR system while maintaining strict confidentiality of personal health information (PHI).
- Resolve patient inquiries as directed including but not limited to MyChart Support, Member benefits, basic clinic information, payment processing, patient financial responsibility, and initiation of the MAP/MAP Basic Member or Central Health Patient complaint/compliment process via the incident management system.
Active Job
Updated YesterdaySimilar Job
Relevance
Active