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Head of Outsourced Labor, Procurement
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Full-time
- As a part of Wayfair’s Strategic Procurement team the Head of Outsourced Labor (OSL) is a new role focused on leading a centralized strategy and creating best practices for managing outsourced labor across Wayfair.
- This person will lead a matrixed team of OSL managers across Wayfair departments to set standards for OSL operations, contract negotiations, and performance management.
- Establish and lead OSL/BPO PMO to ensure all offshore workflows within the network are operating at optimal cost, staffing and process efficiencies.
- Create a framework for evaluating workstreams to shift to BPO/OSL and implement a seamless process to shift work to vendors.
- Partner with the business to create a Preferred Vendor Program to streamline our OSL work and capture efficiencies across large buckets of spend; lead contract negotiations with preferred agencies that optimize value to Wayfair.
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