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Head of Knowledge Services Systems & Operations
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- Oliver Wyman’s Knowledge Services team has undergone a significant transformation over the past 12 years, including a unified set of approaches, processes and tools for the capture, maintenance and usage of Intellectual Capital (IC), practice learning and expertise.
- This includes our core, global knowledge platform (“KNOW”) and related artificial intelligence tools such as GenAI.
- This role requires strong leadership, innovation, change management, collaboration and planning across global, regional and local teams, specifically with the Knowledge Services management team, practice knowledge managers and researchers, the Information Technology team (for new requirements and functionality), while interfacing with executives and teams in HC, Finance, and Marketing and others across OW to ensure alignment and deliver measurable results.
- Take a lead role in helping to shape the Oliver Wyman Group vision and mission for its knowledge technologies and processes, in particular those powered by AI, while developing discrete strategy, change management, operations improvements, standards and initiatives in line with the expectations of the Knowledge Services management team and to deliver impact to internal clients.
- Interface with senior level stakeholders (partners, function heads) inside of OW, building relationships, understanding their business needs and influencing buy-in and adoption of strategic knowledge technology projects (e.g., search and curation, collaboration, expertise location) and operate as primary SME on relevant technology platforms and their business benefits, including analysis of ROI and provision of KPI reports and dashboards.
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