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Head of Customer Experience
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- A Venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans.
- This position will report directly to our Chief Operating Officer.
- Be a pathfinder, and discover outside-of-the-box solutions to both simple and complex problems (be expected to provide examples)
- 10+ years of experience leading multi-channel (voice/chat/social/email) support teams with experience in a fast-growth startup, preferably in the financial services, blockchain, and gaming areas
- Proven experience creating processes that enable support teams to scale and deliver tangible business benefit (NPS/CSAT/CES improvements, churn reduction, product improvements)
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