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Guest Services Manager, HOTEL DU PONT
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- Guest Services Manager, HOTEL DU PONT
- A Key Participant in the Mission to deliver service in a friendly, courteous and helpful manner, the Guest Services Manager assists the Front Office Manager and Director of Guest Experience in managing all facets of the Front Office, most notably front desk/ reception, cashier, night audit transportation/van service, continental breakfast service, sundry shop and bell services to ensure guest satisfaction and maximize hotel profitability.
- The Guest Services Manager is often hands-on in these areas and may cover shifts at the Front Desk.
- Carry out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross departmental communication) required for smooth functioning of the Front Office.
- Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
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