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Guest Services Coordinator - Events Venue
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- SUMMARY: The Event Services Coordinator of BEST Crowd Management will assist with leading the guest services operations at Hard Rock Stadium.
- This position reports to the Operations Manager of BEST Crowd Management and works closely with several full-time members of the venue management teams to ensure the delivery of best in-class guest services for all events.
- This leader assists with the management of 700+ guest services team members for major stadium events.
- The Event Services Coordinator consistently exceeds expectations in providing positive energy and best in-class guest services for all team members, clients and guests visiting major events.
- Coordinate and conduct on-the-job training through development and improvement of standard operating procedures, which may include orientation to the post, review of orders, routine responsibilities and how to respond to emergency situations or specific client needs.
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