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Guest Services Associate I
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- The Guest Services Associate assists patient families and visitors by offering detailed, tailored information for an exceptional patient experience.
- Utilizing multiple systems and tools the Guest Services Associate connects all patient families and visitors with clinical appointments, surgical procedures, imaging services, specialty testing, registration locations, patient visitation, emergency services, professional meetings and events while adhering to the safety and security policies and procedures for the hospital.
- Checks in patients for treatment, confirms and connects visitors for approved visitation.
- Accepts cash and toy donations for the Child Life and Foundation departments and deliveries for patients and staff following processes for prompt delivery.
- Organizes, assembles and arranges resources and amenities inside and outside of the hospital including lodging, transportation, dining, tourism and personal or business resources to address patient family and visitor inquiries and requests in line with a concierge role.
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