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Guest Services Agent
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- As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community.
- You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work environment.
- The Guest Services Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.
- Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
- Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
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