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Guest Service Manager
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$59,000 - $65,000 a year
Full-time
- The Guest Service Manager will lead the Front Desk, Reservations, and Guest Liaison teams and will be directly responsible for ensuring those operations provide distinctive hospitality and an unrivaled guest experience.
- Lead and inspire guest services staff, including front desk, reservationists, and guest liaisons, while also supporting the Concierge and programming teams
- Work collaboratively with other IOA departments to create a seamless guest experience
- Demonstrated use and implementation of digital communication to streamline internal communication
- Demonstrated ability to utilize different technologies to aid the guest experience
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