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Guest Service Lead
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Full-time
- REPORTS TO: Bakery Assistant Manager/Lead Operator
- The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
- The (NbC) Guest Representative Lead works alongside the Bakery Assistant Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience.
- The GSR Lead shares in team leadership and collaborates with the Assistant Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards.
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
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